General conditions of sale 2018-05-24T16:07:09+00:00

General conditions of sale

The merchant site is operated by Mauna Innovation with a capital of 10 000€, whose registered office is at PALAISEAU (11 rue béranger 91120 PALAISEAU) and registered in the trade and companies register of Evry under the number: 793873415 (N° d’ identification à la T. V. A. FR 15793873415).

The general terms and conditions of sale detailed below (hereinafter referred to as the ” General Terms and Conditions “) apply to all orders placed by buyers (customers) with Mauna Innovation for all articles and services offered on the website.

Mauna Innovation reserves the right to modify these Terms and Conditions at any time. The applicable General Terms and Conditions of Sale are those in force on the Site at the date of placing of the order by the Customer.

Any order of a Product offered on the Site implies full and complete adherence by the Customer to the General Terms and Conditions of Sale in force at the time of placing his order.

The purpose of these General Terms and Conditions of Sale is to define the conditions under which MAUNA INNOVATION on behalf of Minow, markets the Products to the Customer. They thus regulate the various stages of completion of the sale: from the placing of the order by the Customer to the delivery of the Product to the Customer.

Each Product is accompanied by a descriptive sheet containing: the price, the photograph, the available sizes and colors, the composition, as well as the particular characteristics.

There may be slight differences between a product and its photography, especially with regard to colors. However, we try to have the most faithful photographs possible.

The prices of the goods sold are those appearing on the site on the day of the order. They are denominated in euros and calculated net of tax. They will be increased by the VAT rate and transport charges applicable on the day of the order.

Orders to countries outside the European Union are not subject to French VAT. The price to be taken into account by the Customer is therefore the amount before taxes, which is indicated at the time of validating the order.

However, these orders are subject to any taxes and customs duties in the country of destination. These costs and related formalities are borne by the Client or the recipient. They are to be paid directly to the carrier upon delivery.

MAUNA INNOVATION reserves the right to change its rates at any time. MAUNA INNOVATION undertakes to invoice the ordered goods at the prices indicated when the order is recorded.

The delivery costs are communicated to the Customer on the summary of the order before the validation of the latter and are expressed all taxes included. These costs are borne by the Customer and are invoiced in addition to the sale price of the Products.

These GTC are accessible on the website and can also be sent by e-mail at the customer’s request.
Confirmation of the order implies acceptance of these general conditions of sale by the customer.

4.1 Controls

For the purchase of any product on the website, the customer must:

  • Fill in the personal information form to fill in all its details: Name, address…
  • Validate your order after checking it
  • Make the payment in accordance with the conditions provided for
  • Confirm your order and payment.

Confirmation of the order implies acceptance of these general conditions of sale by the customer.

All the data provided and the recorded confirmation will be considered as proof of the transaction. Confirmation shall constitute signature and acceptance of the operations carried out.

The seller will communicate by e-mail confirmation of the registered order.

The information given at the time of ordering is binding on the customer. In the event of an error in the wording of the delivery details, Mauna Innovation cannot be held responsible for the impossibility of delivering the item(s).

The seller will send the confirmation of the registered order by e-mail.

4.2 Order tracking

  • The customer can consult the status of his order at any time by consulting the ” My account ” section on the website. This follow-up allows the customer to know the status of their order.
  • The customer can also contact the customer service department of at any time to be informed of the status of their order.

4.3 Payment

The price of the Products purchased is payable upon ordering.

Payment can be made online by credit card or paypal, both through secure systems, at the time of validation of the order by the Customer.

In the event of a default of payment, an incorrect address or any other problem on the Customer’s account, MAUNA INNOVATION reserves the right to block the Customer’s order until the problem is resolved.

The costs incurred depend on the country of destination, as well as the total weight and volume of the selected items. The costs and delays are indicated to the customer before the final validation of his order.

Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs duties in the country of destination. These costs and related formalities are the responsibility of the customer/recipient and will be paid directly to the carrier upon delivery.

Gift wrapping offers its customers a gift wrapping service. For this gift-wrapping service, a flat-rate contribution is required; the amount is clearly indicated in the basket summary. In case of return or exchange, the gift-wrapping will not be refunded to the customer.

The Customer is responsible for verifying that the products received conform to his order at the time of delivery.

In case of nonconformity of a product sold, it can be returned to the seller who will take it back, exchange it or refund it.

The products must be returned either in their original packaging or in a packaging protecting the product against any deterioration, with their label and their possible accessories allowing their re-marketing, to the following address :

79 avenue Clément Ader
34170 Castelnau-le-Lez
By e-mail at

CAfter this period of time, no claim will be accepted by MAUNA INNOVATION and the products will be deemed to comply.

The risks and return costs are the exclusive responsibility of the Customer.

MAUNA INNOVATION does not accept cash on delivery returns.

The customer has a right of withdrawal of 14 days from the receipt of the order by the customer, to request a refund or exchange of a product, subject to availability.

The customer must then return within 14 days the product in perfect condition and without having been worn or used.

The return is at the customer’s expense and risk. It will be the customer’s responsibility to keep any proof of its shipment.

MAUNA INNOVATION will only refund the customer or send another item (in case of exchange) after receipt of the returned product.

A request for return can be made :

  • Either by contacting the MINOW customer service department, by means of the contact form, or by e-mail which will indicate to the Customer the modalities to be followed.
  • Either by logging on to the site in the “My order history ” section of My account: you will then just have to tick the product and the quantities to be returned, fill in the reason for the return and validate by clicking on ” Validate your return request “. The customer’s request for return will then be studied and MINOW will send a return authorization number to be affixed to the parcel, as well as the address where to ship the returned items.

All elements of the website are and remain the intellectual and exclusive property of MAUNA INNOVATION.

No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or audio.

In accordance with law no. 78-17 of 6 January 1978 relating to information technology, files and freedoms, the site has been declared to the National Commission for Information Technology and Liberties (CNIL). Declaration No. 2147231.

To know the privacy policy of the site, please follow this link.

By accepting Minow’s general conditions of sales when you register or order, you also agree to its privacy policy.

These terms and conditions of sale are executed and interpreted in accordance with French law.

In the case of a dispute, the customer should contact MAUNA INNOVATION to obtain an amicable solution and in the absence of agreement, the Tribunals of common law will be the only competent authority.